Welcome to
EMACS 2016

October 03-06
Hyatt Regency – Orlando, FL


Please check back soon for more information on registration, content, vendor opportunities and more!

Join us for EMACS – The Customer Experience Conference Oct. 03-06 in Orlando, FL. The EMACS agenda is comprised of a powerful combination of real-life experience, technical expertise and forward-thinking strategies related to improving the customer experience.

EMACS welcomes over 30 speakers from utilities across the United States and Canada and includes presentations on topics including:

  • Customer service management and technologies
  • Marketing programs
  • Energy efficiency programs
  • Customer contact channel trends
  • Customer satisfaction and research
  • Billing and payment



93% of 2014 Attendees Would Recommend EMACS to a Colleague



Who should attend?

EMACS content is specifically designed for utility professionals responsible for:

  • Billing Options
  • Contact Centers
  • Credit and Collections
  • Customer Experience
  • Customer Service
  • Energy Efficiency
  • Marketing
  • Market Research
  • Mobile
  • Payment Options
  • Smart Grid
  • Social Media

What do Attendees Say?

“It’s the most informative forum for the utility industry.”

“It’s networking and education all in one.”  

“EMACS brings together all this content that really impacts the customer experience.”

“The contacts that I’ve made over the last six years have been outstanding ones. When I’ve had issues or ideas, I knew there was somebody out there that I could contact.”  


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