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EMACS 2014 – October 20-23, Orlando, FL

EMACS 2015 – October 12-15, San Diego, CA

EMACS – The Customer Experience Conference is recognized by utility industry professionals for top-quality presentations, insightful panel discussions and multiple networking opportunities focused on addressing various facets of customer service and marketing.

The EMACS agenda comprises a powerful combination of real-life experience, technical expertise and forward-thinking strategies related to improving the customer experience.

EMACS 2014 will focus on best practices in a variety of customer-facing areas, including mobile, outage communications and marketing that were designed and implemented with the ultimate goal of improving customer satisfaction.

What does EMACS Mean?

Energy Marketing and Customer Service

What do Attendees Say?

“It’s the most informative forum for the utility industry.”

“It’s networking and education all in one.”  

“EMACS brings together all this content that really impacts the customer experience.”

“The contacts that I’ve made over the last six years have been outstanding ones. When I’ve had issues or ideas, I knew there was somebody out there that I could contact.”  

Chartwell Awards

Get recognized! Enter your outstanding program/service for Chartwell’s 2014 Best Practices Awards by June 27, 2014. Categories:

  • Brand Marketing
  • Customer Service
  • Outage Communications
  • Program Marketing

Visit the awards page to learn more. Winners will be announced at EMACS and recipients will deliver presentations on their respective programs.

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