EMACS – The Customer Experience Conference will take place Oct. 20-23, 2014 in Orlando. The EMACS agenda comprises a powerful combination of real-life experience, technical expertise and forward-thinking strategies related to improving the customer experience.
EMACS 2014 will focus on best practices in a variety of customer-facing areas, including billing, customer service, energy efficiency, marketing, mobile, and outage communications, that were designed and implemented with the ultimate goal of improving customer satisfaction.
What does EMACS Mean?
Energy Marketing and Customer Service
What do Attendees Say?
“It’s the most informative forum for the utility industry.”
“It’s networking and education all in one.”
“EMACS brings together all this content that really impacts the customer experience.”
“The contacts that I’ve made over the last six years have been outstanding ones. When I’ve had issues or ideas, I knew there was somebody out there that I could contact.”
Get recognized! Enter your outstanding program/service for Chartwell’s 2014 Best Practices Awards by June 27, 2014. Categories:
- Brand Marketing
- Customer Service
- Outage Communications
- Program Marketing
Visit the awards page to learn more. Winners will be announced at EMACS and recipients will deliver presentations on their respective programs.