Hyatt Regency – Orlando, FL
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Join us for EMACS – The Customer Experience Conference Oct. 03-06 in Orlando, FL. The EMACS agenda is comprised of a powerful combination of real-life experience, technical expertise and forward-thinking strategies related to improving the customer experience.
EMACS welcomes over 30 speakers from utilities across the United States and Canada and includes presentations on topics including:
- Customer service management and technologies
- Marketing programs
- Energy efficiency programs
- Customer contact channel trends
- Customer satisfaction and research
- Billing and payment
93% of 2014 Attendees Would Recommend EMACS to a Colleague
Who should attend?
EMACS content is specifically designed for utility professionals responsible for:
What do Attendees Say?
“It’s the most informative forum for the utility industry.”
“It’s networking and education all in one.”
“EMACS brings together all this content that really impacts the customer experience.”
“The contacts that I’ve made over the last six years have been outstanding ones. When I’ve had issues or ideas, I knew there was somebody out there that I could contact.”