93% of 2014 Attendees Would Recommend EMACS to a Colleague
EMACS – The Customer Experience Conference 2014 took place Oct. 20-23 in Orlando, FL. The EMACS agenda comprised a powerful combination of real-life experience, technical expertise and forward-thinking strategies related to improving the customer experience.
EMACS 2014 focused on best practices in a variety of customer-facing areas, including billing, customer service, energy efficiency, marketing, mobile, and outage communications, that were designed and implemented with the ultimate goal of improving customer satisfaction.
What does EMACS Mean?
Energy Marketing and Customer Service
What do Attendees Say?
“It’s the most informative forum for the utility industry.”
“It’s networking and education all in one.”
“EMACS brings together all this content that really impacts the customer experience.”
“The contacts that I’ve made over the last six years have been outstanding ones. When I’ve had issues or ideas, I knew there was somebody out there that I could contact.”
Winners were announced at EMACS and recipients delivered presentations on their respective programs.
- Brand Marketing
- Customer Service
- Outage Communications
- Program Marketing
Visit the awards page to learn more.