Agenda

"I can say without hesitation that it had one of the best agendas I've seen all year. Nice work!"
Brian Bingham, Teleperformance

EMACS 2010 - The Customer Experience Conference will include:

• Best practice case studies
• Discussion panels
• Interactive roundtable dialogue
• Tours
• Multiple opportunities to share ideas with like-minded peers

Check back in the coming weeks for information about specific presentations that will cover the following areas:

• Customer Service Management and Technologies
• Billing and Payment NEW IN 2010!
• Energy Efficiency and Demand Response
• Smart Grid Customer Applications
• Marketing Programs
• Emerging Customer Contact Channels
• Customer Satisfaction and Research

Check back in the coming weeks for information about 2010 tours.