Thank You to Our 2016 EMACS Attendees! 

The 2016 EMACS Conference provided a forum for utility professionals to network, exchange best practices and share new ideas with one another while also allowing them to learn about and connect with resource providers who can help them improve their operations.

This year’s presenters represented a combination of real-life experience, technical expertise and forward-thinking strategies related to improving the customer experience.

Thank you to our 30 speakers from utilities across the United States and Canada for presenting on a range of topics of highest priority to our audience, including:

  • Customer service management and technologies
  • Marketing programs
  • Energy efficiency programs
  • Customer contact channel trends
  • Customer satisfaction and research
  • Billing and payment

Who Attended?

EMACS 2016 hosted utility professionals responsible for all customer experience-related functions:

  • Billing Options
  • Contact Centers
  • Credit and Collections
  • Customer Experience
  • Customer Service
  • Energy Efficiency
  • Marketing
  • Market Research
  • Mobile
  • Payment Options
  • Smart Grid
  • Social Media

What Do Our Attendees Say?

“It’s the most informative forum for the utility industry.”

“It’s networking and education all in one.”  

“EMACS brings together all this content that really impacts the customer experience.”

“The contacts that I’ve made over the last six years have been outstanding ones. When I’ve had issues or ideas, I knew there was somebody out there that I could contact.”