EMACS 2020 – It’s VIRTUAL!
October 6-8, 2020

Same conference. Same dates. Same conference.
New virtual home!

The 2020 EMACS Conference will provide a forum for utility professionals to network, exchange best practices and share new ideas with one another while also allowing them to learn about and connect with resource providers who can help them improve their operations.

This year’s presenters will represent a combination of real-life experience, technical expertise and forward-thinking strategies related to improving the customer experience.

Speakers from utilities across the United States and Canada will present on a range of topics including, but not limited to:

  • Digital Transformation
  • Increasing eBill Adoption
  • Mobile Payment Strategies
  • Prepay Programs
  • Exploring New Revenue Sources
  • Expanding Social Media Customer Care

Who Should Attend?

Utility professionals responsible for all customer experience-related functions:

  • Analytics
  • Billing Options
  • Contact Centers
  • Customer Experience
  • Customer Service
  • Marketing
  • Market Research
  • Mobile
  • Payment Options
  • Social Media

 What Do Our Attendees Say?

“It’s the most informative forum for the utility industry.”

“It’s networking and education all in one.”  

“EMACS brings together all this content that really impacts the customer experience.”

“The contacts that I’ve made over the last six years have been outstanding ones. When I’ve had issues or ideas, I knew there was somebody out there that I could contact.”