What does EMACS mean?

Energy Marketing and Customer Service


EMACS is designed to help utilities improve their customer experience management and includes presentations from top speakers on topics including:

  • Customer service management and technologies
  • Marketing programs
  • Customer contact channel trends
  • Customer satisfaction and research
  • Billing and payment


The EMACS format promotes maximum information exchange through multiple channels:

  • Case study presentations featuring best practices and strategic business initiatives
  • Best Practice Award winner presentations
  • Interactive panel discussions
  • Roundtables
  • Exhibit hall showcasing all things related to enhancing the customer experience
  • Numerous networking events

EMACS also provides opportunities for one-on-one conversations with stakeholders at many of North America’s top-ranked utilities in customer satisfaction.

Who should attend?

EMACS content is specifically designed for utility professionals responsible for:

  • Analytics
  • Billing Options
  • Contact Centers
  • Customer Experience
  • Customer Service
  • Marketing
  • Market Research
  • Mobile
  • Payment Options
  • Social Media


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