About EMACS

What does EMACS mean?

Energy Marketing and Customer Service

Focus

EMACS is designed to help utilities improve their customer experience management and includes presentations from top speakers on topics including:

  • Customer service management and technologies
  • Marketing programs
  • Customer contact channel trends
  • Customer satisfaction and research
  • Billing and payment

Format

The EMACS format promotes maximum information exchange through multiple channels:

  • Case study presentations featuring best practices and strategic business initiatives
  • Best Practice Award winner presentations
  • Interactive panel discussions
  • Roundtables
  • Exhibit hall showcasing all things related to enhancing the customer experience
  • Numerous networking events

EMACS also provides opportunities for one-on-one conversations with stakeholders at many of North America’s top-ranked utilities in customer satisfaction.

Who should attend?

EMACS content is specifically designed for utility professionals responsible for:

  • Analytics
  • Billing Options
  • Contact Centers
  • Customer Experience
  • Customer Service
  • Marketing
  • Market Research
  • Mobile
  • Payment Options
  • Social Media

 

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