Awards Entry Is Now Closed

Congratulations to all of our 2018 Award Winners!

Congratulations to all of our 2018 Award Winners!

Billing and Payment Award Winners

  • Gold: Southern California Edison
  • Silver: PSEG
  • Bronze: Hydro One

Communications Award Winners

  • Gold: FortisBC
  • Silver: Southern California Edison
  • Bronze: Dominion Energy

Contact Center Award Winners

  • Gold: Hydro One
  • Silver: Con Edison
  • Bronze: ComEd

Self-Service Award Winners

  • Gold: ComEd
  • Silver: Hydro One
  • Bronze: LG&E and KU

Program Marketing Award Winners

  • Gold: KCP&L
  • Silver: PECO
  • Bronze: SMUD

People’s Choice -Video

  • Winner: PNM
  • Finalist: Georgia Power
  • Finalist: Hydro One
  • Finalist: Idaho Power
  • Finalist: PNM
  • Finalist: UGI

Chartwell’s 2018 Best Practices Awards categories:

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives. The awards program is open to all utilities – large, small, IOUs, cooperatives, and municipals – across North America.

Three utilities for each category will be awarded with gold, silver and bronze recognition at EMACS – The Customer Experience Conference, October 22-25 at the Tampa Marriott Waterside.

Questions? Contact Suzanne Haggerty at

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