Awards Entry Is Now Closed

Chartwell’s 2018 Best Practices Awards categories:

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives. The awards program is open to all utilities – large, small, IOUs, cooperatives, and municipals – across North America.

Three utilities for each category will be awarded with gold, silver and bronze recognition at EMACS – The Customer Experience Conference, October 22-25 at the Tampa Marriott Waterside.

Questions? Contact Suzanne Haggerty at

Congratulations to all of our 2017 Award Winners!

Billing and Payment Award Winners

  • Gold: Consumers Energy
  • Silver: SMUD
  • Bronze: National Grid

Communications Award Winners

  • Gold: Westar Energy
  • Silver: Entergy
  • Bronze: Southern California Edison

Customer Service Award Winners

  • Gold: PG&E
  • Silver: ComEd
  • Bronze: Ameren Illinois

Outage Communications Award Winners

  • Gold: ComEd
  • Silver: PG&E
  • Bronze: Xcel Energy

Program Marketing Award Winners

  • Gold: KCP&L
  • Silver: PG&E
  • Bronze: Hydro-Québec

People’s Choice -Video

  • Winner: ComEd
  • Finalist: Entergy
  • Finalist: PECO
  • Finalist: Southern California Edison
  • Finalist: Westar Energy


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