Chartwell’s Best Practices Awards

People’s Choice – Video Award

     The deadline has passed and entries are no longer being accepted. 

Chartwell’s 2019 Best Practices Awards categories:

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives. The awards program is open to all utilities – large, small, IOUs, cooperatives, and municipals – across North America.

Each year, Chartwell honors utilities for their initiatives aimed at improving the customer experience, communications and awareness.

Three utilities for each category will be awarded with gold, silver and bronze recognition at EMACS – The Customer Experience Conference, September 30 – October 3, 2019 at the Hyatt Regency New Orleans.

Click here to download the entry form and enter any or all of the above 5 award categories for Chartwell’s Best Practice Awards. Good luck!

Questions? Contact Suzanne Haggerty at

Chartwell’s 2019 Best Practices Awards: People’s Choice – Video

The People’s Choice – Video category recognizes outstanding creative achievement in short video marketing/communications efforts, such as TV spots or digital pre-roll. Chartwell judges will select the Top 3 entries, and the recipient of the People’s Choice Award will be chosen by EMACS attendees. The winner will receive their trophies at the conference.

Submitted videos should be no more than 1 minute long. Each utility can submit up to three videos. Videos must have been released between January 2018 and June 2019.

Click here to download and enter your best video for Chartwell’s People’s Choice – Video Category.

Questions? Contact Suzanne Haggerty at

Congratulations to all of our 2018 Award Winners!

Congratulations to all of our 2018 Award Winners!

Billing and Payment Award Winners

    • Gold: Southern California Edison
    • Silver: PSEG
    • Bronze: Hydro One

Communications Award Winners

    • Gold: FortisBC
    • Silver: Southern California Edison
    • Bronze: Dominion Energy

Contact Center Award Winners

    • Gold: Hydro One
    • Silver: Con Edison
    • Bronze: ComEd

Self-Service Award Winners

    • Gold: ComEd
    • Silver: Hydro One
    • Bronze: LG&E and KU

Program Marketing Award Winners

    • Gold: KCP&L
    • Silver: PECO
    • Bronze: SMUD

People’s Choice -Video

    • Winner: PNM
    • Finalist: Georgia Power
    • Finalist: Hydro One
    • Finalist: Idaho Power
    • Finalist: PNM
    • Finalist: UGI
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