Awards Entry Is Closed


Download the Chartwell’s 2017 Best Practices Awards entry form

Download the People’s Choice Award entry form

Chartwell’s 2017 Best Practices Awards categories:

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives. The awards program is open to all utilities – large, small, IOUs, cooperatives, and municipals – across North America.

Three utilities for each category will be awarded with gold, silver and bronze recognition at EMACS – The Customer Experience Conference, October 10-13 at the Sheraton Phoenix Downtown.

Questions? Contact Suzanne Haggerty at

Congratulations to all of our 2016 Award Winners!

All award winners_cropped

Billing and Payment Award Winners

  • Gold: Southern California Edison
  • Silver: San Diego Gas & Electric
  • Bronze: National Grid

Communications Award Winners

  • Gold: ComEd
  • Silver: National Grid
  • Bronze: LG&E and KU

Customer Service Award Winners


  • Gold: PSE&G
  • Silver: KCP&L
  • Bronze: Southern California Edison

Outage Communications Award Winners


  • Gold: Florida Power & Light
  • Silver: Duke Energy
  • Bronze: Consolidated Edison

Program Marketing Award Winners

    • Gold: Puget Sound Energy
    • Silver: Consumers Energy
    • Bronze: SMUD

People’s Choice -Video

  • Winner: Southern California Edison
  • Finalist: KCP&L
  • Finalist: LG&E and KU
  • Finalist: NIPSCO
  • Finalist: TXU


%d bloggers like this: