Congratulations to Chartwell’s 2016 Best Practices Award Winners!

Stay tuned for more information on the 2016 recipients and Chartwell’s 2017 Best Practices Awards.

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.

The awards program is open to all utilities – large, small, IOUs, cooperatives, and municipals – across North America.

Utility professionals had the opportunity to have their best work recognized in five categories that are key to delivering an exceptional customer experience. Click on the category below to review the judging criteria:

Three utilities for each category were awarded with gold, silver and bronze recognition at EMACS – The Customer Experience Conference, October 3-6 at the Hyatt Regency Orlando.

Winners presented their award-winning programs at the conference.

Congratulations to our People’s Choice Award Winner!
The People’s Choice Award recognizes outstanding creative achievement in short video marketing/communications efforts, such as TV spots or digital pre-roll. Chartwell judges selected the top five entries, and the recipients of the People’s Choice Award were chosen by EMACS attendees.

Southern California Edison is the inaugural winner of the People’s Choice Award with their video Save a Digit: Go Paperless Congratulations to SCE for a clever script and exceptional production crew.

The other four People’s Choice finalists received a hearty round of applause, too:

KCP&L’s Home Energy Rebate: Barry.
LG&E and KU’s Legends of Energy Efficiency: Madison Brenneck.
NIPSCO’s Tales of a NIPSCO Lineman.
TXU Energy’s More Possibilities.

Questions? Contact Suzanne Haggerty at

Congratulations to all of our 2016 Award Winners!

All award winners_cropped

Billing and Payment Award Winners

  • Gold: Southern California Edison
  • Silver: San Diego Gas & Electric
  • Bronze: National Grid

Communications Award Winners

  • Gold: ComEd
  • Silver: National Grid
  • Bronze: LG&E and KU

Customer Service Award Winners

  • Gold: PSE&G
  • Silver: KCP&L
  • Bronze: Southern California Edison

Outage Communications Award Winners

  • Gold: Florida Power & Light
  • Silver: Duke Energy
  • Bronze: Consolidated Edison

Program Marketing Award Winners

  • Gold: Puget Sound Energy
  • Silver: Consumers Energy
  • Bronze: SMUD
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