Billing and Payment Programs Category

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This category recognizes initiatives focused on improving customer service and satisfaction related to billing and/or payment programs. Entries may include, but are not limited to, bill redesign, online bill pay, leveraging data and integration of new technologies.

Judges will evaluate the following criteria:

  • Improved service through innovation or technology
  • Quality of the effort
  • Operational efficiency gains or savings
  • Measured results in customer satisfaction
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