This category recognizes initiatives focused on improving customer service and satisfaction related to billing and/or payment programs. Entries may include, but are not limited to, bill redesign, online bill pay, leveraging data and integration of new technologies.
Judges will evaluate the following criteria:
- Improved service through innovation or technology
- Quality of the effort
- Operational efficiency gains or savings
- Measured results in customer satisfaction
Click here to download Chartwell’s 2018 Best Practices Awards Entry Form