Contact Center Category

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This category recognizes initiatives focused on improving customer service and satisfaction through interactions with customer service representatives via phone, social media, chat or other channels. Entries may include, but are not limited to, efforts related to training, systems and technologies.

Judges will evaluate the following criteria:

  • Improved service through innovation or technology
  • Quality of the effort
  • Operational efficiency gains or savings
  • Measured results in customer satisfaction
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