This category recognizes initiatives designed to improve the customer experience before, during or after an outage event, regardless of size and scope. Entries may include, but are not limited to, efforts related to strategic planning, contact centers, Web and mobile services, field services, training, systems and technologies.
Judges will evaluate the following criteria:
- Improved service through communications or technology
- Innovation or originality
- Quality of the effort
- Operational gains or savings
- Measured results in customer satisfaction