Self-Service Category

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This category recognizes initiatives focused on improving customer service and satisfaction via self-service channels such as IVR, web, mobile and virtual assistants.

Judges will evaluate the following criteria:

  • Improved service through innovation or technology
  • Quality of the effort
  • Operational efficiency gains or savings
  • Measured results in customer satisfaction

Click here to download Chartwell’s 2020 Best Practices Awards Entry Form.

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