Sponsors & Exhibitors

Interested in becoming an EMACS Sponsor or Exhibitor? Don’t miss out on the unique opportunity to connect with a very targeted audience with the best utility-to-vendor ratio of industry conferences.

Click here for the 2018 EMACS Prospectus.

EMACS – The Customer Experience Conference brings together 350+ utility professionals focused on customer service, marketing and related topics for educational sessions, interactive panel discussions and continuous networking.

Questions about how to best reach an audience of utility decision makers? Contact Jennifer Chalk to request a copy of the latest attendee titles and companies.

Jennifer Chalk
(404) 237-9099
jchalk@chartwellinc.com

Below are the sponsors from our October 2017, 20th Annual EMACS:

Sponsors


Platinum

Broadridge Financial Solutions, Inc. (NYSE:BR) customer communications solutions transform how utility companies communicate with their customers by creating an optimal, integrated digital and print experience. By seamlessly connecting customers with relevant content and payment solutions across the existing and emerging channels they prefer, utility companies can accelerate the meter-to-cash cycle, drive greater efficiency, and increase customer engagement. For more information, visit broadridge.com/customer-communications.


 Gold

We are the customer experience platform for the world’s most admired brands supporting Voice, SMS, E-mail, PUSH, and Preference Management. We provide the API’s, platform connectivity and decision logic to enable disparate utility data systems to communicate with customers conversationally. We deploy customer communications for both AT&T and Verizon giving our clients exclusive direct gateway connectivity resulting in speed, reliability, and network transparency at scale. Our proprietary technology and utility centric session flows result in significantly higher rates of resolution, customer consent and preference capture.


Gold

Salesforce is the fastest growing top five enterprise software company and #1 CRM provider globally. Leveraging the combined power of cloud, social, mobile, Internet of Things and artificial intelligence technologies, Salesforce’s Intelligent Customer Success Platform enables businesses of every size and industry to connect with their customers in a whole new way, across sales, service, marketing, commerce and more. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.


Silver

CSG International is a trusted partner helping clients launch and monetize services in the digital age and enhance their customer experience. From traditional print-and-mail to electronic statements, email, SMS/text, voice, kiosks and payment solutions, utilities can rely on CSG to deliver a consistent, seamless customer communications experience.


Silver

FinMetrix employs a Lean Consulting Model (LCM) which results in maximum value creation at minimum risk. We find that meaningful benefit can be obtained in shortened timeframes by applying a guided, disciplined approach with thoughtful change management applied on an as-you-go basis.

 

Our delivery teams consist of a small high impact team of experts with unrelenting focus on value, supported by a proprietary analytic platform, FinMetrix Customer Relationship Measurement  or FCRM, enabling continuous performance measurement and improvement. FCRM can be deployed on a Software as a Service basis to ensure continuation of performance excellence.


Bronze

Interactions is transforming the way businesses and consumers communicate. We provide Intelligent Virtual Assistants that seamlessly combine Artificial Intelligence and human understanding. Powered by our patented Adaptive Understanding™ technology, our solution enables consumers to communicate in their own words to accomplish tasks that would normally require agent assistance. The result is effortless customer interactions that dramatically improve customer satisfaction while providing significant operational savings.


Bronze

ForeSee, a leader in Voice of Customer (VOC) solutions, offers a rigorous approach to CX measurement, access to an unmatched 200 million benchmarked experiences, and actionable insights from a team of expert analysts. The ForeSee CX Suite helps companies transform their VOC programs into a strategic business discipline that delivers economic impact.


Exhibitors


Looking to engage with your customers? 3Q Global connects you through Online Communities, IVR, Telephone and Online Surveys.  Our Data Integration services and Social Media research are unmatched and offer custom data visualization dashboards. Regardless of how big or small your customer base, 3Q Global is your customer engagement specialists.

 

 

 


Acxiom provides the data foundation for the world’s best marketers.  We enable people-based marketing everywhere, connecting systems and data to drive seamless customer experiences and higher ROI.  A leader in identity and ethical data use, Acxiom helps thousands of clients and partners work together to create a world where all marketing is relevant.


The AGENT511 REACH platform orchestrates customer subscription preferences, applications, and multichannel communication channels across the utility.  It delivers two-way interactive, rules-based outage communications and now offers a state-of-the-art data exchange that facilitates on-demand custom executive reports and access to granular outage notification data for data mining and analytics.


At Alorica, we only do one thing—make lives better, one interaction at a time. Alorica provides a host of world-class customer service solutions, including acquisition, sales, customer relationship management and back office support. We are headquartered in Irvine, CA, with employees in hundreds of locations around the globe.


Apogee Interactive is a leading provider of customer engagement software for US energy utilities. Partnering with utilities for more than 23 years, Apogee’s digital engagement platform delivers proactive, personalized communication to consumers nationwide. Apogee’s proven SaaS platform enables more meaningful customer engagement, sustainable energy results, reduced operating costs and improved program performance for utilities.


With over 20 years addressing the needs of utilities, Bellomy offers unparalleled market and thought leadership as utilities increasingly embrace customer-centric approaches. Partnering with leading in utilities in both regulated and de-regulated markets, we provide insight solutions to inform initiatives across customer experience, product and service innovation, branding, segmentation, and marketing optimization.


Bill2Pay has been continuously serving the utility industry since it was founded in 1991. We understand the utility industry and the growing necessity in connecting with your customers. Our digital customer engagement platforms and preference driven notifications can boost your customers’ satisfaction and reduce your operational costs.


Bridgevine’s solutions sell products, monetize customers, and enable technology for the telecommunications, cable, satellite, home security, and energy sectors. In our business, product and service supply from leading service brands intersect with residential and small business customer demand, enabling over $1.9 billion in recurring revenue every year for our partners.


Broadridge Financial Solutions, Inc. (NYSE:BR) customer communications solutions transform how utility companies communicate with their customers by creating an optimal, integrated digital and print experience. By seamlessly connecting customers with relevant content and payment solutions across the existing and emerging channels they prefer, utility companies can accelerate the meter-to-cash cycle, drive greater efficiency, and increase customer engagement.


CallMiner helps businesses and organizations improve agent performance and gather key business intelligence by allowing them to automatically listen to every customer interaction. CallMiner’s software solutions can monitor conversations in real-time or analyze them after completion, delivering actionable insights to contact center staff, business analysts, and executives.


Based in Atlanta, Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.


CityBase creates technology that makes government and utilities more personal and responsive. We create enterprise payment solutions that connect back-office systems to give agencies and utilities a better way to accept and track payments—and customers a better way to pay.

 

 


Clearwater Payments is a full-service payment processor providing bill payment solutions to utilities of all sizes. Our highly configurable and customizable payment suite offers the following services:  Web Payments, Mobile Payments, IVR Payments, Agent Assisted Payments, POS, eLockbox and Bill Presentment.  We’re bringing the “people back into payments” by delivering a highly-personalized customer experience along with superb technology bringing service, security and convenience to your customers.

 

 


Content Guru is a global leader in cloud-based communications solutions, delivering customer engagement and Cloud Contact Center services through the multi-award-winning storm® platform.

Working with clients such as UK Power Networks and EDF Energy, storm connects utilities customers to the information they need, wherever, whenever and however they want it.


Traditional surveys can tell you what customers think about you, but do you have the data to understand WHY and the analytic insights on HOW to improve?  CrewBeacon customer-centric mobile work management solutions link customer communication, operational performance data, and customer satisfaction results to create data-driven, actionable insights into how and where to improve.  Increase customer satisfaction, maximize field productivity, and stay out in front of bad social media coverage.  CrewBeacon – always customer-centric.


Cross Country Home Services, Inc. is dedicated to making home repairs easier and more affordable with its warranty plans. It has built a reputation for excellence and is one of the nation’s leading providers. The products include some of the industry’s best known brands, including TotalProtect.  Learn more at www.cchs.com.

 


CSG International is a trusted partner helping clients launch and monetize services in the digital age and enhance their customer experience. From traditional print-and-mail to electronic statements, email, SMS/text, voice, kiosks and payment solutions, utilities can rely on CSG to deliver a consistent, seamless customer communications experience.

 


EnergySavvy is a leader in cloud-based software for the utility industry. Dedicated to making energy efficiency more controllable and transparent, EnergySavvy unlocks value by offering cloud software that engages customers, automates utility customer programs and quantifies results. Today we work with more than 30 utility clients and partners across the US.


FinMetrix employs a Lean Consulting Model (LCM) which results in maximum value creation at minimum risk. We find that meaningful benefit can be obtained in shortened timeframes by applying a guided, disciplined approach with thoughtful change management applied on an as-you-go basis.

Our delivery teams consist of a small high impact team of experts with unrelenting focus on value, supported by a proprietary analytic platform, FinMetrix Customer Relationship Measurement  or FCRM, enabling continuous performance measurement and improvement. FCRM can be deployed on a Software as a Service basis to ensure continuation of performance excellence.

 


FirstFuel Software provides a customer intelligence platform that transforms energy providers into trusted advisors to their business customers. FirstFuel’s SaaS solutions accelerate customer acquisition, optimize energy efficiency and DSM programs, and boost customer engagement and satisfaction. The company draws on deep domain expertise in data analytics, building science, and software in its deployments with large utilities, energy service providers, and government agencies in North America and Europe. Founded in 2010 and privately held, FirstFuel is headquartered in Lexington, MA. Follow us on Twitter at @FirstFuelSW.


FIS Global Solutions is focused on providing a superior and consistent experience across all communication, billing and payment channels. Benefit by integrating communication design & production, print/mail, Presentment, Lockbox, and ePayment channels. Improve your customer’s experience, support your brand, & reduce costs while increasing your control and visibility.


The cost of unexpected home utility repairs can be hard on a budget and stressful – as your customers try to find a reputable, qualified contractor who will perform the job at a fair price.  And often, when finding themselves in this difficult situation, they turn to you – the utility or municipality – for help. A partnership with HomeServe can provide you with a turnkey solution that improves customer engagement – and satisfaction.


Interactions is transforming the way businesses and consumers communicate. We provide Intelligent Virtual Assistants that seamlessly combine Artificial Intelligence and human understanding. Powered by our patented Adaptive Understanding™ technology, our solution enables consumers to communicate in their own words to accomplish tasks that would normally require agent assistance. The result is effortless customer interactions that dramatically improve customer satisfaction while providing significant operational savings.


IVR Doctors, automated telephone system diagnostic and optimization specialists, bring years of marketing, human factors, and customer satisfaction research to the design and improvement of IVR menus and call flows. Their results-proven process enhances IVR performance for both a company’s callers and those who manage the system.

 

 

 

 

 


 

Kandela delivers customer satisfaction benefits to our utility partners by providing their customers with a single point of contact to compare and set up all of their non-energy essential home services. From TV, internet, and home security, to moving, cleaning, and change-of-address services – and everything in between – Kandela offers the most comprehensive moving concierge service in the industry.


KUBRA provides customer experience management solutions to some of the largest utility, insurance and government entities across North America. Our portfolio of meter-to-cash and outage communication solutions includes billing and payment, mapping, mobile apps and proactive communications solutions for customers. With more than 1 billion customer experiences annually, KUBRA provides performance-driven value to more than 550 clients every day. KUBRA is an operating subsidiary of the Hearst Corporation. Visit www.kubra.com for more information.


We are the world’s full-service customer experience (CX) outcomes partner. Our mission is to provide you with guidance to help you realize your CX goals at every stage; the ability to scale your CX program so you can be flexible; and the insights to take smarter actions that drive real business value, efficiently, and effectively.


We are the customer experience platform for the world’s most admired brands supporting Voice, SMS, E-mail, PUSH, and Preference Management. We provide the API’s, platform connectivity and decision logic to enable disparate utility data systems to communicate with customers conversationally. We deploy customer communications for both AT&T and Verizon giving our clients exclusive direct gateway connectivity resulting in speed, reliability, and network transparency at scale. Our proprietary technology and utility centric session flows result in significantly higher rates of resolution, customer consent and preference capture.


The MSR Group is a full-service research firm specializing in customer experience management, brand awareness, advertising and creative testing and more. For 60 years now, we’ve been providing research and actionable solutions that not only help our clients improve their customer service levels, but also increase revenue and remain competitive in an ever-changing landscape.


The National Energy Foundation (NEF) is a 501 (c)(3) nonprofit organization dedicated to increasing energy literacy through the development, distribution and implementation of educational programs and materials. These resources relate primarily to energy, natural resources, energy efficiency and energy safety. Concepts are taught through science, math, art, technology and writing.

 

 


NTC is an award-winning educational content provider that executes school campaigns on behalf of our clients and sponsors. Adjusting to changes in the education landscape is a challenge we meet year after year, presenting vital information and life-skills to students. We proudly partner with utilities and other organizations that have a mission, goal or mandate to make a real difference in their communities. NTC is an international company with operations in the United States, Australia and New Zealand.

 

 

 


Quality Contact Solutions (QCS) is your outbound telemarketing sales partner. QCS has been the premier telemarketing resource for the gas and electric utility industry.  Contact existing customers to cross-sell additional services including appliance repair and warranty programs.   Let our reputation and experience go to work for you.  For a no-obligation price quote, give us a call today, 866.963.2889.


Questline, a Columbus, Ohio-based company, is a digital agency that provides engaging communications to electric and gas energy utilities. With more than two decades of experience and 450+ client partners, Questline is the nation’s premier content creator, aggregator and behavioral analytics analyst for the energy utility industry.

 

 


TIO is a cloud-based multi-channel bill payment processing and receivables management provider, serving the largest telecom, wireless, cable, and utility bill issuers in North America. TIO integrates with the back office of billing systems to accept, validate, and accept payments outside of the traditional bank channel, via self-service kiosk, retail walk-in, mobile, and web solutions. With more than 69,000 endpoints in its processing network, TIO symbolizes fast, convenient, and secure access to expedited bill payment services.


Utilitec empowers organizations to deliver the right message to the right customer at the right time. We provide critical visibility into billing data and omni-channel communications that inform, engage, and deliver on time, every time. Our delivery and payment solutions offer many ways to send and secure ways to pay.


The Utility Meter Reader app is the complete solution for meter reading submission by the customer.  A license agreement offers a branded customer app for secure meter reading, and middleware for data delivery to the utility. UMR Pro app is our solution for enterprises. Support your employees in the field. Import a route, export the readings directly to the utility.

 


From strategy to implementation, West Monroe Partners helps Utilities connect with customers in more efficient, effective and expected ways.  Our proven methods, tools and best practices help our clients reduce errors, redundancies and cycle times in the meter-to-cash process that frustrate customers. Cross-channel insights address critical customer issues.  We develop new ways to communicate, improve customer satisfaction, engagement and front-line customer service empowerment.


Western Union® Payments partners with the country’s largest billers to provide customized presentment and payment strategies that deliver real value. We offer comprehensive electronic and walk-in payment solutions, innovative mobile tools, and proven digital communication programs, all of which are based on free consultation and analysis services that provide our clients with genuine insight.

 

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