Sponsors & Exhibitors

Interested in becoming an EMACS Sponsor or Exhibitor? Don’t miss out on the unique opportunity to connect with a very targeted audience with the best utility-to-vendor ratio of industry conferences.

Click here for the 2018 EMACS Prospectus.

EMACS – The Customer Experience Conference brings together 350+ utility professionals focused on customer service, marketing and related topics for educational sessions, interactive panel discussions and continuous networking.

Questions about how to best reach an audience of utility decision makers? Contact Jennifer Chalk to request a copy of the latest attendee titles and companies.

Jennifer Chalk
(404) 237-9099
jchalk@chartwellinc.com

Sponsors


Diamond

We are the customer experience platform for the world’s most admired brands supporting Voice, SMS, E-mail, PUSH, and Preference Management. We provide the API’s, platform connectivity and decision logic to enable disparate utility data systems to communicate with customers conversationally. We deploy customer communications for both AT&T and Verizon giving our clients exclusive direct gateway connectivity resulting in speed, reliability, and network transparency at scale. Our proprietary technology and utility centric session flows result in significantly higher rates of resolution, customer consent and preference capture.


Platinum

Broadridge Financial Solutions, Inc. (NYSE:BR) customer communications solutions transform how utility companies communicate with their customers by creating an optimal, integrated digital and print experience. By seamlessly connecting customers with relevant content and payment solutions across the existing and emerging channels they prefer, utility companies can accelerate the meter-to-cash cycle, drive greater efficiency, and increase customer engagement. For more information, visit broadridge.com/customer-communications.


 Gold

Mower is a fully integrated independent omnichannel marketing, advertising, public relations, and public affairs firm with 50 years of B2B + B2C energy sector experience – including utilities, renewables manufacturers, and solutions providers. We have proven success creating performance-driven solutions that build powerful, lasting bonds with customers and drive business growth. Our scientifically proven Brand As Friend® methodology ensures that whatever programs are required will be focused and effective in driving customer engagement, perception, and desired actions. Our capabilities are full-spectrum, from strategic planning through execution – in any channel or medium (including digital, direct, content marketing, and social media).


 Gold

FinMetrix employs a Lean Consulting Model (LCM) which results in maximum value creation at minimum risk. We find that meaningful benefit can be obtained in shortened timeframes by applying a guided, disciplined approach with thoughtful change management applied on an as-you-go basis. Our delivery teams consist of a small high impact team of experts with unrelenting focus on value, supported by a proprietary analytic platform, FinMetrix Customer Relationship Measurement  or FCRM, enabling continuous performance measurement and improvement. FCRM can be deployed on a Software as a Service basis to ensure continuation of performance excellence.


 Gold

Neustar is the authoritative provider of phone intelligence. Industry benchmarks show approximately 20% of a utility’s consumer phone data is incorrect. This leads to ineffective outbound communication, lower customer satisfaction, risk of TCPA fines, and an increase in inbound calls. Neustar helps utilities maintain accurate and complete consumer phone intelligence to optimize inbound and outbound communications for improved customer satisfaction and TCPA risk mitigation. Managing phone data through Neustar provides accuracy for better communication efficiencies, increased IVR containment and reduced risk.  To learn more about Neustar identity phone management solutions for utilities, visit our website at www.risk.neustar.


 Gold

NTC is an award-winning educational content provider that executes school campaigns on behalf of our clients and sponsors. Adjusting to changes in the education landscape is a challenge we meet year after year, presenting vital information and life-skills to students. We proudly partner with utilities and other organizations that have a mission, goal or mandate to make a real difference in their communities. NTC is an international company with operations in the United States, Australia and New Zealand.


Silver

KUBRA provides customer experience management solutions to some of the largest utility, insurance and government entities across North America. Our portfolio of meter-to-cash and outage communication solutions includes billing and payment, mapping, mobile apps and proactive communications solutions for customers. With more than 1 billion customer experiences annually, KUBRA provides performance-driven value to more than 550 clients every day. KUBRA is an operating subsidiary of the Hearst Corporation. Visit www.kubra.com for more information.


Silver

Pitney Bowes is a global technology company powering billions of transactions – physical and digital – in the connected and borderless world of commerce. Clients around the world, including 90 percent of the Fortune 500, rely on products, solutions and services from Pitney Bowes in the areas of customer information management, location intelligence, customer engagement, shipping, mailing, and global ecommerce. Everything is addressable with the Knowledge Fabric from Pitney Bowes, a result of best-in-class software and data that surfaces relevant business insights by understanding the relationships between people, places and things to better reach and engage your clients at their moments of need. Click here for additional information on Pitney Bowes.


Silver

FIS Global Solutions. Focused on providing a superior and consistent experience across all communication, billing and payment channels. Benefit by integrating communication design & production, print/mail, Presentment, Lockbox, and ePayment channels. Improve your customer’s experience, support your brand, & reduce costs while increasing your control and visibility.


Bronze

CSG is a trusted business partner, helping clients launch and monetize services in the digital age, maximizing and enhancing their customer experience. From traditional print-and-mail to electronic statements, email, SMS/text, voice, kiosks and payment solutions, CSG offers the wide variety of channel communication solutions expected by today’s customers, keeping you competitive in the marketplace. Utilities can rely on CSG to deliver a consistent, flexible and seamless customer communications experience. For more information visit www.csgi.com/industries/utilities/


Bronze

Fiserv is a leading global provider of information technology systems. Our multi-channel solutions reach customers via mobile, online banking, biller website, walk-in, IVR and CSR channels. Our integrated, cost-effective billing and payment solutions include electronic and paper bill production and distribution, expedited and recurring bill payment, e-lockbox and remittance processing.

 


Bronze

Questline, a Columbus, Ohio-based company, is the leading content and communications company dedicated to the pursuit of engaging energy utility customers. We focus solely on energy consumers by providing content solutions that matter to them. Serving more than 480 energy utility clients in all 50 states, we deliver content that engages, educates and entertains.


Bronze

From strategy to implementation, West Monroe Partners helps Utilities connect with customers in more efficient, effective and expected ways.  Our proven methods, tools and best practices help our clients reduce errors, redundancies and cycle times in the meter-to-cash process that frustrate customers. Cross-channel insights address critical customer issues.  We develop new ways to communicate, improve customer satisfaction, engagement and front-line customer service empowerment.


Bronze

CityBase gives people and businesses an intuitive way to interact with utilities and government agencies. CityBase’s technology dramatically improves constituent services for cities, states and utilities through payment solutions, digital services and API development.


Bronze

Interactions is transforming the way businesses and consumers communicate. We provide Intelligent Virtual Assistants that seamlessly combine Artificial Intelligence and human understanding. Powered by our patented Adaptive Understanding™ technology, our solution enables consumers to communicate in their own words to accomplish tasks that would normally require agent assistance. The result is effortless customer interactions that dramatically improve customer satisfaction while providing significant operational savings.


Bronze

Thunderhead is leading the movement to transform customer engagement, enabling Utility companies to understand each customer’s INTENT and orchestrate personalized journeys for millions of customers across billions of touchpoints, seamlessly and in real-time. With Thunderhead’s AI-driven ONE Engagement Hub it’s now possible for Utilities to deliver exceptional engagement for every customer and across every journey.


Exhibitors


Acxiom provides the data foundation for the world’s best marketers. We enable people-based marketing everywhere, connecting systems and data to drive seamless customer experiences and higher ROI. A leader in identity and ethical data use, Acxiom helps thousands of clients and partners work together to create a world where all marketing is relevant.


The AGENT511 REACH platform orchestrates customer subscription preferences, applications, and multichannel communication channels across the utility.  It delivers two-way interactive, rules-based outage communications and now offers a state-of-the-art data exchange that facilitates on-demand custom executive reports and access to granular outage notification data for data mining and analytics.


Allconnect, a Red Ventures company, is the utility platform for digital transformation. Our customized applications deliver choice, convenience and control to your customers. We can help you maximize your moving customers, educate people about and enroll them in your products, drive self-service and open new channels.


Apogee Interactive is a leading provider of customer engagement software for US energy utilities. Partnering with utilities for more than 23 years, Apogee’s digital engagement platform delivers proactive, personalized communication to consumers nationwide. Apogee’s proven SaaS platform enables more meaningful customer engagement, sustainable energy results, reduced operating costs and improved program performance for utilities.


Bellomy is a full service market intelligence firm.  We work extensively with Energy companies to address a variety of their business challenges.  Clients choose to work with us because of our people, our solutions, and our technology.  We are a Women Owned Business (WOB) and an AMA Gold Report Top 50 firm.


Broadridge Financial Solutions, Inc. (NYSE:BR) customer communications solutions transform how utility companies communicate with their customers by creating an optimal, integrated digital and print experience. By seamlessly connecting customers with relevant content and payment solutions across the existing and emerging channels they prefer, utility companies can accelerate the meter-to-cash cycle, drive greater efficiency, and increase customer engagement.


Based in Atlanta, Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.


Clearwater Payments is a secure, cloud-based, electronic payment solution partner that provides a customizable set of tools and services that support payments through all channels and methods, including mobile and e-Wallet. Our fresh technology delivers relevant billing and payment processes to your customers in today’s real-time, biller direct, mobile world.


Cross Country Home Services, Inc. makes home management easy by offering a broad selection of hassle-free home solutions, including warranty and maintenance plans. Since 1978, the company has been one of the nation’s leading providers of these services.


CSG is a trusted business partner, helping clients launch and monetize services in the digital age, maximizing and enhancing their customer experience. From traditional print-and-mail to electronic statements, email, SMS/text, voice, kiosks and payment solutions, CSG offers the wide variety of channel communication solutions expected by today’s customers, keeping you competitive in the marketplace. Utilities can rely on CSG to deliver a consistent, flexible and seamless customer communications experience. For more information visit www.csgi.com/industries/utilities/


 

Our Deposit Alternative Plan (DAP) provides a simple alternative to the traditional security deposit, providing a lower out-of-pocket activation cost for the consumer at no risk to the utility.  DAP can increase market share in deregulated environments, and improve customer satisfaction and reduce bad debt in regulated markets.


Through data-driven personalization, innovative customer engagement, and automated program delivery, EnergySavvy delivers the utility industry’s only purpose-built, cloud-based customer experience platform. By addressing the unique challenges of the utility customer journey––from new move-ins, to service alerts, to value-added energy efficiency––EnergySavvy’s suite of cloud solutions solves the utility data problem, works with any system or platform, and delivers unmatched speed-to-value in utility customer experience solution delivery. More than 30 utilities and state programs across the U.S. rely on EnergySavvy to enable their own transformation in the modern, digital customer era. Visit our website at www.energysavvy.com


FirstFuel Software provides a customer intelligence platform that transforms energy providers into trusted advisors to their business customers. FirstFuel’s SaaS solutions accelerate customer acquisition, optimize energy efficiency and DSM programs, and boost customer engagement and satisfaction. The company draws on deep domain expertise in data analytics, building science, and software in its deployments with large utilities, energy service providers, and government agencies in North America and Europe. Founded in 2010 and privately held, FirstFuel is headquartered in Lexington, MA. Follow us on Twitter at @FirstFuelSW.


Fiserv is a leading global provider of information technology systems. Our multi-channel solutions reach customers via mobile, online banking, biller website, walk-in, IVR and CSR channels. Our integrated, cost-effective billing and payment solutions include electronic and paper bill production and distribution, expedited and recurring bill payment, e-lockbox and remittance processing.


With over two decades of both energy efficiency and demand response experience, Franklin Energy designs and implements grid optimization programs for utility, state and municipality clients nationwide and into Canada. The firm’s expertise pinpoints goal-focused solutions for its clients and their customers across residential, multifamily, small business and commercial/industrial markets.


The cost of unexpected home utility repairs can be hard on a budget and stressful – as your customers try to find a reputable, qualified contractor who will perform the job at a fair price.  And often, when finding themselves in this difficult situation, they turn to you – the utility or municipality – for help. A partnership with HomeServe can provide you with a turnkey solution that improves customer engagement – and satisfaction.


Hot Sauce creates high-impact, well-designed digital experiences and interactive tools for some of the country’s leading energy providers. Learn why companies such as Southern Company, Entergy, Gulf Power, Consumers Energy, Georgia Power, and many others rely on our user-centered design, strategic thinking, and technical expertise to bring their products and programs to life.


Interactions is transforming the way businesses and consumers communicate. We provide Intelligent Virtual Assistants that seamlessly combine Artificial Intelligence and human understanding. Powered by our patented Adaptive Understanding™ technology, our solution enables consumers to communicate in their own words to accomplish tasks that would normally require agent assistance. The result is effortless customer interactions that dramatically improve customer satisfaction while providing significant operational savings.


 

IVR Doctors, automated telephone system diagnostic and optimization specialists, bring years of marketing, human factors, and customer satisfaction research to the design and improvement of IVR menus and call flows. Their results-proven process enhances IVR performance for both a company’s callers and those who manage the system.



Kandela delivers customer satisfaction benefits to our utility partners by providing their customers with a single point of contact to compare and set up all of their non-energy essential home services. From TV, internet, and home security, to moving, cleaning, and change-of-address services – and everything in between – Kandela offers the most comprehensive moving concierge service in the industry.


Level One is a market leader in customer experience solutions tailored to the evolving demands of the utility market. Its proven, cloud-based OneVIEW® platform empowers businesses with command and control over the entire customer engagement process, providing QA, content management, multi-channel bill presentment and payment, customer preference management, and analytics/reporting.


We are the world’s full-service customer experience (CX) outcomes partner. Our mission is to provide you with guidance to help you realize your CX goals at every stage; the ability to scale your CX program so you can be flexible; and the insights to take smarter actions that drive real business value, efficiently, and effectively.


We are the customer experience platform for the world’s most admired brands supporting Voice, SMS, E-mail, PUSH, and Preference Management. We provide the API’s, platform connectivity and decision logic to enable disparate utility data systems to communicate with customers conversationally. We deploy customer communications for both AT&T and Verizon giving our clients exclusive direct gateway connectivity resulting in speed, reliability, and network transparency at scale. Our proprietary technology and utility centric session flows result in significantly higher rates of resolution, customer consent and preference capture.


Mindgrub, a member of the Inc. 5000 for six years running and the Maryland Tech Council’s Tech Company of the Year, is a technical agency and creative consultancy, designing and engineering enterprise business solutions that define a company’s digital presence. We specialize in mobile and web development, marketing, design, user experience, augmented and virtual reality, managed services, team augmentation, robotics, systems integration, and business intelligence for clients such as Exelon, Wendy’s, DELL, Yamaha, Under Armour, Crayola, Adobe, Geico, University of Maryland, NASA, The Smithsonian, and Discovery Communications.


The MSR Group is a full-service research firm specializing in customer experience management, brand awareness, advertising and creative testing and more. For 60 years now, we’ve been providing research and actionable solutions that not only help our clients improve their customer service levels, but also increase revenue and remain competitive in an ever-changing landscape.


The National Energy Foundation (NEF) is a 501 (c)(3) nonprofit organization dedicated to increasing energy literacy through the development, distribution and implementation of educational programs and materials. These resources relate primarily to energy, natural resources, energy efficiency and energy safety. Concepts are taught through science, math, art, technology and writing.


Neustar is the authoritative provider of phone intelligence. Industry benchmarks show approximately 20% of a utility’s consumer phone data is incorrect. This leads to ineffective outbound communication, lower customer satisfaction, risk of TCPA fines, and an increase in inbound calls. Neustar helps utilities maintain accurate and complete consumer phone intelligence to optimize inbound and outbound communications for improved customer satisfaction and TCPA risk mitigation. Managing phone data through Neustar provides accuracy for better communication efficiencies, increased IVR containment and reduced risk.  To learn more about Neustar identity phone management solutions for utilities, visit our website at www.risk.neustar.


NTC is an award-winning educational content provider that executes school campaigns on behalf of our clients and sponsors. Adjusting to changes in the education landscape is a challenge we meet year after year, presenting vital information and life-skills to students. We proudly partner with utilities and other organizations that have a mission, goal or mandate to make a real difference in their communities. NTC is an international company with operations in the United States, Australia and New Zealand.


 

Pitney Bowes is a global technology company powering billions of transactions – physical and digital – in the connected and borderless world of commerce. Clients around the world, including 90 percent of the Fortune 500, rely on products, solutions and services from Pitney Bowes in the areas of customer information management, location intelligence, customer engagement, shipping, mailing, and global ecommerce. Everything is addressable with the Knowledge Fabric from Pitney Bowes, a result of best-in-class software and data that surfaces relevant business insights by understanding the relationships between people, places and things to better reach and engage your clients at their moments of need. Click here for additional information on Pitney Bowes.


 

Questline, a Columbus, Ohio-based company, is the leading content and communications company dedicated to the pursuit of engaging energy utility customers. We focus solely on energy consumers by providing content solutions that matter to them. Serving more than 480 energy utility clients in all 50 states, we deliver content that engages, educates and entertains.


Tampa Electric, one of Florida’s largest investor-owned electric utilities, serves 750,000 customers in West Central Florida. Peoples Gas System, Florida’s largest natural gas distribution utility, serves 375,000 customers across the state. Both are subsidiaries of Emera Inc., a geographically diverse energy and services company headquartered in Halifax, Nova Scotia, Canada.


 

Thunderhead is leading the movement to transform customer engagement, enabling Utility companies to understand each customer’s INTENT and orchestrate personalized journeys for millions of customers across billions of touchpoints, seamlessly and in real-time. With Thunderhead’s AI-driven ONE Engagement Hub it’s now possible for Utilities to deliver exceptional engagement for every customer and across every journey.


Universe Technical Translation, Inc., founded in 1981, has become one of the most respected translation companies in the industry serving both the public and private sector. A Women-Owned Business and member of the American Translators Association, Universe is quality focused providing comprehensive language solutions in strict compliance with government standards.


From strategy to implementation, West Monroe Partners helps Utilities connect with customers in more efficient, effective and expected ways.  Our proven methods, tools and best practices help our clients reduce errors, redundancies and cycle times in the meter-to-cash process that frustrate customers. Cross-channel insights address critical customer issues.  We develop new ways to communicate, improve customer satisfaction, engagement and front-line customer service empowerment.


Western Union® Payments partners with the country’s largest billers to provide customized presentment and payment strategies that deliver real value. We offer comprehensive electronic and walk-in payment solutions, innovative mobile tools, and proven digital communication programs, all of which are based on free consultation and analysis services that provide our clients with genuine insight.

 

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