Sponsors & Exhibitors

Interested in becoming an EMACS Sponsor or Exhibitor? Don’t miss out on the unique opportunity to connect with a very targeted audience with the best utility-to-vendor ratio of industry conferences.

 

Click here for the 2020 EMACS Prospectus.

EMACS – The Customer Experience Conference brings together 350+ utility professionals focused on customer service, marketing and related topics for educational sessions, interactive panel discussions and continuous networking.

Questions about how to best reach an audience of utility decision makers? Contact Jennifer Chalk to request a copy of the latest attendee titles and companies.

Jennifer Chalk
(404) 237-9099
jchalk@chartwellinc.com

Past Sponsors


Diamond

We are the customer experience platform for the world’s most admired brands supporting Voice, SMS, E-mail, PUSH, and Preference Management. We provide the API’s, platform connectivity and decision logic to enable disparate utility data systems to communicate with customers conversationally. We deploy customer communications for both AT&T and Verizon giving our clients exclusive direct gateway connectivity resulting in speed, reliability, and network transparency at scale. Our proprietary technology and utility centric session flows result in significantly higher rates of resolution, customer consent and preference capture.


Platinum

Broadridge Financial Solutions, Inc. (NYSE:BR) customer communications solutions transform how utility companies communicate with their customers by creating an optimal, integrated digital and print experience. By seamlessly connecting customers with relevant content and payment solutions across the existing and emerging channels they prefer, utility companies can accelerate the meter-to-cash cycle, drive greater efficiency, and increase customer engagement. For more information, visit broadridge.com/customer-communications.


Platinum

Born from the merger of Tendril and Simple Energy, and the acquisitions of FirstFuel, EEme and EnergySavvy, Uplight is the leading provider of end-to-end customer-centric technology solutions dedicated solely to serving the energy ecosystem. Uplight provides software and services to more than 75 of the world’s leading electric and gas utilities, with the mission of motivating and enabling energy users and providers to accelerate the clean energy ecosystem. Uplight is the leader in Demand Side Management, Energy Analytics, Utility Marketplaces, Utility Personalization, and Home Energy Management. Together, these solutions form a unified, end-to-end customer energy experience system that’s proven at enterprise scale, yet nimble enough to deliver innovative solutions quickly. Utility leaders at all levels rely on Uplight and its customer-focused digital energy experiences to improve customer satisfaction, deliver energy and capacity outcomes, reduce service costs, increase revenue, and reduce carbon emissions. 


Gold

Pitney Bowes is a global technology company powering billions of transactions – physical and digital – in the connected and borderless world of commerce. Clients around the world, including 90 percent of the Fortune 500, rely on products, solutions and services from Pitney Bowes in the areas of customer information management, location intelligence, customer engagement, shipping, mailing, and global ecommerce. Everything is addressable with the Knowledge Fabric from Pitney Bowes, a result of best-in-class software and data that surfaces relevant business insights by understanding the relationships between people, places and things to better reach and engage your clients at their moments of need. For additional information, visit Pitney Bowes at https://www.pitneybowes.com/us/customer-engagement-marketing.html


Gold

Mower is a fully integrated independent omnichannel marketing, advertising, public relations, and public affairs firm with 50 years of B2B + B2C energy sector experience – including utilities, renewables manufacturers, and solutions providers. We have proven success creating performance-driven solutions that build powerful, lasting bonds with customers and drive business growth. Our scientifically proven Brand As Friend® methodology ensures that whatever programs are required will be focused and effective in driving customer engagement, perception, and desired actions. Our capabilities are full-spectrum, from strategic planning through execution – in any channel or medium (including digital, direct, content marketing, and social media). To learn more, visit us at mower.com/energy-and-sustainability


Gold

Neustar is the authoritative provider of phone intelligence. Industry benchmarks show approximately 20% of a utility’s consumer phone data is incorrect. This leads to ineffective outbound communication, lower customer satisfaction, risk of TCPA fines, and an increase in inbound calls. Neustar helps utilities maintain accurate and complete consumer phone intelligence to optimize inbound and outbound communications for improved customer satisfaction and TCPA risk mitigation. Managing phone data through Neustar provides accuracy for better communication efficiencies, increased IVR containment and reduced risk.  To learn more about Neustar identity phone management solutions for utilities, visit our website at www.risk.neustar.


Silver

Bridgevine’s solutions are designed to sell products, monetize customers, and enable technology for the telecommunications, cable, satellite, home security, and energy sectors. In our business, product and service supply from leading service brands intersect with residential and small business customer demand to enable and help inform purchasing decisions.


Silver

KUBRA provides customer experience management solutions to some of the largest utility, insurance and government entities across North America. Our portfolio of meter-to-cash and outage communication solutions includes billing and payment, mapping, mobile apps and proactive communications solutions for customers. With more than 1 billion customer experiences annually, KUBRA provides performance-driven value to more than 550 clients every day. KUBRA is an operating subsidiary of the Hearst Corporation. Visit www.kubra.com for more information.


Silver

DEG, Linked by Isobar is a digital experience agency delivering marketing messages that resonate at the moment of greatest impact. Ranked as a web CMS leader in the Gartner Magic Quadrant for nine consecutive years, Sitecore is a customer experience management company that creates human connections between brands and their customers. As a Sitecore Solutions Partner, DEG and Sitecore work together to transform customer experiences, connect consumers with brands, and provide innovative solutions that grow business. Visit degdigital.com and sitecore.com to learn more.


Silver

Dynamit is a partner who blends the power-to-execute of a software consultancy with the strategy and design of a digital agency.  We architect and deliver technology experiences that enable you + your Marketing + IT partners to drive business outcomes and create alignment, engagement, and excitement. We gain a deep understanding of your needs so that, together, we build today’s requirements in a way that empowers tomorrow’s iterations.


Silver

Kandela, a Porch company, improves utility customer satisfaction, program enrollment and brand equity by giving consumers a single point of contact to ease moving. Concierges help customers research and order services like TV, internet, home security, and change-of-address. We connect homeowners with qualified professionals to assist with ongoing needs like assembly, installations, repairs and maintenance.


Silver

Bidgely is an AI-powered SaaS company, equipping utilities with deeply accurate and actionable customer insights. AI-powered recommendations for next best actions facilitate the customer journey of adopting energy-related products and services, for both customers and utilities. Bidgely’s UtilityAI™ platform is used by utilities and energy retailers to acquire customers, personalize engagement, and maximize customer lifetime value. With roots in Silicon Valley, Bidgely has over 14 energy patents, retains 30+ data scientists, and brings passion for AI to utilities serving residential customers around the world. Learn how AI is transforming call centers to customer value centers at www.bidgely.com/CARE.


Bronze

Fiserv, a trusted leader in financial services technology, provides an integrated approach to simplify the billing and payment lifecycle for the way people live and work today. Our solutions deliver intelligent payments experiences, improving customer engagement, accelerating revenue collection, and reducing regulatory risk and cost. Visit www.Fiserv.com/utilities  


Bronze

Questline is the innovative digital communications agency dedicated solely to the energy utility industry. We are strategists, creators and problem-solvers for over 480 energy utilities across all 50 states. Our mission is to provide unparalleled customer experience through communications that engage, educate and inspire action.


Bronze

From strategy to implementation, West Monroe Partners helps Utilities connect with customers in more efficient, effective and expected ways.  Our proven methods, tools and best practices help our clients reduce errors, redundancies and cycle times in the meter-to-cash process that frustrate customers. Cross-channel insights address critical customer issues.  We develop new ways to communicate, improve customer satisfaction, engagement and front-line customer service empowerment.


Past Exhibitors


Accelerated Innovation’s technology solutions increase opportunities for utilities and communities to engage and communicate through energy awareness and analytics. Proven customer engagement tools increase customer satisfaction, drive cost- effective behavioral energy savings, and deliver economic returns through innovative billing. Our technology is specifically designed to support dynamic energy management programs.


AGENT511 solves complex customer engagement challenges with proactive text, email, voice, and social media communications. Solutions combine intelligent message routing and notifications to provide two-way text interactivity, triggered customized alerts, live multimedia chat, and geospatial routing. Customers are presented with timely, relevant notifications such as account updates, promotions, service interruption alerts, and billing details via mobile devices and social networks. Reduced inbound calls improve consumer satisfaction with reliable access and self-service channels allowing customer care centers to focus on complex requests.


Allconnect, a Red Ventures company, is the utility platform for digital transformation. Our customized applications deliver choice, convenience and control to your customers. We can help you maximize your moving customers, educate people about and enroll them in your products, drive self-service and open new channels.


Apogee Interactive is a leading provider of customer engagement software for US energy utilities. Partnering with utilities for more than 23 years, Apogee’s digital engagement platform delivers proactive, personalized communication to consumers nationwide. Apogee’s proven SaaS platform enables more meaningful customer engagement, sustainable energy results, reduced operating costs and improved program performance for utilities.


Bellomy is a full service market intelligence firm.  We work extensively with Energy companies to address a variety of their business challenges.  Clients choose to work with us because of our people, our solutions, and our technology.  We are a Women Owned Business (WOB) and an AMA Gold Report Top 50 firm.


Bridgevine’s solutions are designed to sell products, monetize customers, and enable technology for the telecommunications, cable, satellite, home security, and energy sectors. In our business, product and service supply from leading service brands intersect with residential and small business customer demand to enable and help inform purchasing decisions.


Broadridge Financial Solutions, Inc. (NYSE:BR) customer communications solutions transform how utility companies communicate with their customers by creating an optimal, integrated digital and print experience. By seamlessly connecting customers with relevant content and payment solutions across the existing and emerging channels they prefer, utility companies can accelerate the meter-to-cash cycle, drive greater efficiency, and increase customer engagement.


Based in Atlanta, Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.


CityBase is a government technology company that transforms the way cities connect and do business with constituents. CityBase works with local governments, agencies, and utilities to integrate payment functionality, business processes, and communications onto a central, cloud-based platform that consumers can access through the web, mobile, kiosk, or point-of-sale.


Clearwater Payments is a secure, cloud-based, electronic payment solution partner that provides a customizable set of tools and services that support payments through all channels and methods, including mobile and e-Wallet. Our fresh technology delivers relevant billing and payment processes to your customers in today’s real-time, biller direct, mobile world.


DEG, Linked by Isobar is a digital experience agency delivering marketing messages that resonate at the moment of greatest impact. Ranked as a web CMS leader in the Gartner Magic Quadrant for nine consecutive years, Sitecore is a customer experience management company that creates human connections between brands and their customers. As a Sitecore Solutions Partner, DEG and Sitecore work together to transform customer experiences, connect consumers with brands, and provide innovative solutions that grow business. Visit degdigital.com and sitecore.com to learn more.


Our Deposit Alternative Plan (DAP) provides a simple alternative to the traditional security deposit, providing a lower out-of-pocket activation cost for the consumer at no risk to the utility.  DAP can increase market share in deregulated environments, and improve customer satisfaction and reduce bad debt in regulated markets.


Through the years, FBS has become a leading provider of billing and payment solutions, with a unique, one-stop shop approach. We provide solutions to the utilities, government, and multi-family industries, with a primary focus within the government and utility sector. With our innovative billing and payment solutions, our clients can focus more attention on their core competencies, while increasing customer service, retention, and revenues as well as reducing operational expenses.

Customer service is our business and FBS truly stands by that statement. In a recent Client Implementation Survey, the FBS team scored a 4.8/5.0. These results demonstrate our team’s excellence in providing the highest level of satisfaction for our customers. The 4.8/5.0 score on their survey reveals that our customers rate us highly and they believe that we exceed their expectations as it relates to program implementation and customer service.


Fiserv, a trusted leader in financial services technology, provides an integrated approach to simplify the billing and payment lifecycle for the way people live and work today. Our solutions deliver intelligent payments experiences, improving customer engagement, accelerating revenue collection, and reducing regulatory risk and cost. Visit www.Fiserv.com/utilities  


With over two decades of both energy efficiency and demand response experience, Franklin Energy designs and implements grid optimization programs for utility, state and municipality clients nationwide and into Canada. The firm’s expertise pinpoints goal-focused solutions for its clients and their customers across residential, multifamily, small business and commercial/industrial markets.


GridX provides the financial operating system to enable utilities, Retail Energy Suppliers, DER Providers, Energy Service Providers and their customers to operate and otherwise participate in decentralized energy markets. GridX technology enables these market participants to develop better products, services and business models; understand the financial implications of participating in energy-related transactions; and efficiently settle transactions with their trading partners. 


 

Inlet, a joint venture between Broadridge and Pitney Bowes is an enhanced eBilling platform that connects utilities to 6,500 bank bill pay sites across the U.S., and nine popular cloud destinations.  Utilities benefit from improved customer sat scores, faster payments, and increased paperless adoption rates. Visit InletDigital.com to learn more.


Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide. For more information, visit www.interactions.com.


IVR Doctors, automated telephone system diagnostic and optimization specialists, bring years of marketing, human factors, and customer satisfaction research to the design and improvement of IVR menus and call flows. Their results-proven process enhances IVR performance for both a company’s callers and those who manage the system.


Kandela, a Porch company, improves utility customer satisfaction, program enrollment and brand equity by giving consumers a single point of contact to ease moving. Concierges help customers research and order services like TV, internet, home security, and change-of-address. We connect homeowners with qualified professionals to assist with ongoing needs like assembly, installations, repairs and maintenance.


 

KUBRA provides customer experience management solutions to some of the largest utility, insurance and government entities across North America. Our portfolio of meter-to-cash and outage communication solutions includes billing and payment, mapping, mobile apps and proactive communications solutions for customers. With more than 1 billion customer experiences annually, KUBRA provides performance-driven value to more than 550 clients every day. KUBRA is an operating subsidiary of the Hearst Corporation. Visit www.kubra.com for more information.


We are the world’s full-service customer experience (CX) outcomes partner. Our mission is to provide you with guidance to help you realize your CX goals at every stage; the ability to scale your CX program so you can be flexible; and the insights to take smarter actions that drive real business value, efficiently, and effectively.


We are the customer experience platform for the world’s most admired brands supporting Voice, SMS, E-mail, PUSH, and Preference Management. We provide the API’s, platform connectivity and decision logic to enable disparate utility data systems to communicate with customers conversationally. We deploy customer communications for both AT&T and Verizon giving our clients exclusive direct gateway connectivity resulting in speed, reliability, and network transparency at scale. Our proprietary technology and utility centric session flows result in significantly higher rates of resolution, customer consent and preference capture.


Mindgrub, a member of the Inc. 5000 for six years running and the Maryland Tech Council’s Tech Company of the Year, is a technical agency and creative consultancy, designing and engineering enterprise business solutions that define a company’s digital presence. We specialize in mobile and web development, marketing, design, user experience, augmented and virtual reality, managed services, team augmentation, robotics, systems integration, and business intelligence for clients such as Exelon, Wendy’s, DELL, Yamaha, Under Armour, Crayola, Adobe, Geico, University of Maryland, NASA, The Smithsonian, and Discovery Communications.


The National Energy Foundation (NEF) is a 501 (c)(3) nonprofit organization dedicated to increasing energy literacy through the development, distribution and implementation of educational programs and materials. These resources relate primarily to energy, natural resources, energy efficiency and energy safety. Concepts are taught through science, math, art, technology and writing. 


Neustar is the authoritative provider of phone intelligence. Industry benchmarks show approximately 20% of a utility’s consumer phone data is incorrect. This leads to ineffective outbound communication, lower customer satisfaction, risk of TCPA fines, and an increase in inbound calls. Neustar helps utilities maintain accurate and complete consumer phone intelligence to optimize inbound and outbound communications for improved customer satisfaction and TCPA risk mitigation. Managing phone data through Neustar provides accuracy for better communication efficiencies, increased IVR containment and reduced risk.  To learn more about Neustar identity phone management solutions for utilities, visit our website at www.risk.neustar.


NTC is an award-winning educational content provider that executes school campaigns on behalf of our clients and sponsors. Adjusting to changes in the education landscape is a challenge we meet year after year, presenting vital information and life-skills to students. We proudly partner with utilities and other organizations that have a mission, goal or mandate to make a real difference in their communities. NTC is an international company with operations in the United States, Australia and New Zealand.


Pitney Bowes is a global technology company powering billions of transactions – physical and digital – in the connected and borderless world of commerce. Clients around the world, including 90 percent of the Fortune 500, rely on products, solutions and services from Pitney Bowes in the areas of customer information management, location intelligence, customer engagement, shipping, mailing, and global ecommerce. Everything is addressable with the Knowledge Fabric from Pitney Bowes, a result of best-in-class software and data that surfaces relevant business insights by understanding the relationships between people, places and things to better reach and engage your clients at their moments of need. For additional information, visit Pitney Bowes at https://www.pitneybowes.com/us/customer-engagement-marketing.html


At Pivotal Home Solutions, we understand utilities, because we have been utility-owned for more than 27 years.   As gas and electric utilities strive to grow services and revenue behind the meter, Pivotal Home Solutions provides the warranty programs and call handling services to help achieve those goals.


Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions are used by thousands of clients and partners worldwide to activate their organizations in the name of customer experience.


Questline is the innovative digital communications agency dedicated solely to the energy utility industry. We are strategists, creators and problem-solvers for over 480 energy utilities across all 50 states. Our mission is to provide unparalleled customer experience through communications that engage, educate and inspire action.


For more than 35 years, RRD has served the utility industry through its holistic, multichannel communications platform. From billing processing and digital transformation support to a recently-introduced suite of e-payment capabilities, RRD knows it’s critical for utilities brands to demonstrate that they understand existing customer relationships by communicating with them however and whenever they prefer.  


SilverTech is a digital marketing and technology company that redefines how businesses understand and engage with their customers. Our custom, integrated solutions give a 360-degree view of even the most complex customer journeys. We have helped national and international clients transform their business for the digital age and unlock new possibilities for growth. 


ACI Speedpay is dedicated to helping companies collect better payments, providing reliable electronic payment solutions designed specifically for the way people want to pay bills. From web to mobile, eBill, IVR or CSR, ACI Speedpay makes it easy and more convenient for customers to pay you on time, at any time.


Born from the merger of Tendril and Simple Energy, and the acquisitions of FirstFuel, EEme and EnergySavvy, Uplight is the leading provider of end-to-end customer-centric technology solutions dedicated solely to serving the energy ecosystem. Uplight provides software and services to more than 75 of the world’s leading electric and gas utilities, with the mission of motivating and enabling energy users and providers to accelerate the clean energy ecosystem. Uplight is the leader in Demand Side Management, Energy Analytics, Utility Marketplaces, Utility Personalization, and Home Energy Management. Together, these solutions form a unified, end-to-end customer energy experience system that’s proven at enterprise scale, yet nimble enough to deliver innovative solutions quickly. Utility leaders at all levels rely on Uplight and its customer-focused digital energy experiences to improve customer satisfaction, deliver energy and capacity outcomes, reduce service costs, increase revenue, and reduce carbon emissions. 


Utilitec empowers organizations to deliver the right message to the right customer at the right time. We provide critical visibility into billing data and omni-channel communications that inform, engage, and deliver on time, every time. Our delivery and payment solutions offer many ways to send and secure ways to pay.


From strategy to implementation, West Monroe Partners helps Utilities connect with customers in more efficient, effective and expected ways.  Our proven methods, tools and best practices help our clients reduce errors, redundancies and cycle times in the meter-to-cash process that frustrate customers. Cross-channel insights address critical customer issues.  We develop new ways to communicate, improve customer satisfaction, engagement and front-line customer service empowerment.


 Worldpay is the #1 global acquirer based on transaction volume, according to Nilson, and has the unique capability to power global integrated omni-commerce, advancing the ways the world pays. Annually, Worldpay processes over 40 billion transactions through more than 300 payment types across 146 countries and 126 currencies.


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