Sponsors & Exhibitors

Interested in becoming an EMACS Sponsor or Exhibitor? Don’t miss out on the unique opportunity to connect with a very targeted audience with the best utility-to-vendor ratio of industry conferences.

Click here for the 2020 EMACS Prospectus.

EMACS – The Customer Experience Conference brings together 350+ utility professionals focused on customer service, marketing and related topics for educational sessions, interactive panel discussions and continuous networking.

Questions about how to best reach an audience of utility decision makers? Contact Jennifer Chalk to request a copy of the latest attendee titles and companies.

Jennifer Chalk
(404) 237-9099
jchalk@chartwellinc.com

SPONSORS

Diamond

We are the customer experience platform for the world’s most admired brands supporting Voice, SMS, E-mail, PUSH, and Preference Management. We provide the API’s, platform connectivity and decision logic to enable disparate utility data systems to communicate with customers conversationally. We deploy customer communications for both AT&T and Verizon giving our clients exclusive direct gateway connectivity resulting in speed, reliability, and network transparency at scale. Our proprietary technology and utility centric session flows result in significantly higher rates of resolution, customer consent and preference capture. https://www.messagebroadcast.com/


Platinum

Bidgely is an AI-powered SaaS company, equipping utilities with deeply accurate and actionable customer insights. AI-powered recommendations for next best actions facilitate the customer journey of adopting energy-related products and services, for both customers and utilities. Bidgely’s UtilityAI™ platform is used by utilities and energy retailers to acquire customers, personalize engagement, and maximize customer lifetime value. With roots in Silicon Valley, Bidgely has over 14 energy patents, retains 30+ data scientists, and brings passion for AI to utilities serving residential customers around the world. Learn how AI is transforming call centers to customer value centers at www.bidgely.com/CARE.


Gold

EFI empowers the relationship between utilities and their customers. With over 75 utility branded online marketplaces and the new rebate-as-a-service smartphone based tools, EFI engages, educates and moves customers to action meeting goals for energy savings. Serving more than 50 million consumers with disruptive technology and a proven engagement platform, EFI provides a personalized experience that results in high customer satisfaction and the adoption of needed energy savings technology.  EFI’s high performing marketplaces have produced over $60 million in sales of energy efficient products nationally. EFI supports all online resources with an in-house call center staffed with experts in energy efficiency. EFI also designs and manages a variety of innovative incentive rebate programs from online to instant rebates available within retail locations.  Approaching $2B in rebates processed, EFI continues to lead the way in rebate processing.


Gold

EFI empowers the relationship between utilities and their customers. With over 75 utility branded online marketplaces and the new rebate-as-a-service smartphone based tools, EFI engages, educates and moves customers to action meeting goals for energy savings. Serving more than 50 million consumers with disruptive technology and a proven engagement platform, EFI provides a personalized experience that results in high customer satisfaction and the adoption of needed energy savings technology.  EFI’s high performing marketplaces have produced over $60 million in sales of energy efficient products nationally. EFI supports all online resources with an in-house call center staffed with experts in energy efficiency. EFI also designs and manages a variety of innovative incentive rebate programs from online to instant rebates available within retail locations.  Approaching $2B in rebates processed, EFI continues to lead the way in rebate processing.


Gold

Fiserv is a leading global provider of information technology systems. Our multi-channel solutions reach customers via mobile, online banking, biller website, walk-in, IVR and CSR channels. Our integrated, cost-effective billing and payment solutions include electronic and paper bill production and distribution, expedited and recurring bill payment, e-lockbox and remittance processing.


  Gold

From strategy to implementation, West Monroe Partners helps Utilities connect with customers in more efficient, effective and expected ways.  Our proven methods, tools and best practices help our clients reduce errors, redundancies and cycle times in the meter-to-cash process that frustrate customers. Cross-channel insights address critical customer issues.  We develop new ways to communicate, improve customer satisfaction, engagement and front-line customer service empowerment.


    Silver

As the national leader in ReloTech, we streamline and simplify home-related subscription purchases. The utility industry is shifting – customers expect more than ever. We provide a multi-channel moving concierge – built for utilities, designed for customers, and trusted by marketers. Founded in 2011, our technology is leveraged by nearly 50% of all US household moves annually. We’ve raised ~$200M from leading investors including Fidelity International, SoftBank Capital, and more.


  Silver

Kandela, a Porch company, improves utility customer satisfaction, program enrollment and brand equity by giving consumers a single point of contact to ease moving. Concierges help customers research and order services like TV, internet, home security, and change-of-address. We connect homeowners with qualified professionals to assist with ongoing needs like assembly, installations, repairs and maintenance.


Silver

Mower is a fully integrated independent omnichannel marketing, advertising, public relations, and public affairs firm with 50 years of B2B + B2C energy sector experience – including utilities, renewables manufacturers, and solutions providers. We have proven success creating performance-driven solutions that build powerful, lasting bonds with customers and drive business growth. Our scientifically proven Brand As Friend® methodology ensures that whatever programs are required will be focused and effective in driving customer engagement, perception, and desired actions. Our capabilities are full-spectrum, from strategic planning through execution – in any channel or medium (including digital, direct, content marketing, and social media).


   Silver

Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions are used by thousands of clients and partners worldwide to activate their organizations in the name of customer experience.


 

 

EXHIBITORS


 Accelerated Innovation’s technology solutions increase opportunities for utilities and communities to engage and communicate through energy awareness and analytics. Proven customer engagement tools increase customer satisfaction, drive cost- effective behavioral energy savings, and deliver economic returns through innovative billing. Our technology is specifically designed to support dynamic energy management programs.


ACI Worldwide powers electronic payments for billers, financial institutions, retailers and processors around the world.  Our integrated suite of electronic bill presentment & payment solutions enable utilities to deliver the best multi-channel consumer experience throughout the billing cycle, with the most payment options, in a secure and compliant environment.


Apogee Interactive is a leading provider of customer engagement software for US energy utilities. Partnering with utilities for more than 23 years, Apogee’s digital engagement platform delivers proactive, personalized communication to consumers nationwide. Apogee’s proven SaaS platform enables more meaningful customer engagement, sustainable energy results, reduced operating costs and improved program performance for utilities.


Bellomy is a full service market intelligence firm.  We work extensively with Energy companies to address a variety of their business challenges.  Clients choose to work with us because of our people, our solutions, and our technology.  We are a Women Owned Business (WOB) and an AMA Gold Report Top 50 firm.


Bidgely is an AI-powered SaaS company, equipping utilities with deeply accurate and actionable customer insights. AI-powered recommendations for next best actions facilitate the customer journey of adopting energy-related products and services, for both customers and utilities. Bidgely’s UtilityAI™ platform is used by utilities and energy retailers to acquire customers, personalize engagement, and maximize customer lifetime value. With roots in Silicon Valley, Bidgely has over 14 energy patents, retains 30+ data scientists, and brings passion for AI to utilities serving residential customers around the world. Learn how AI is transforming call centers to customer value centers at www.bidgely.com/CARE.


Based in Atlanta, Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.


Clearwater Payments is a secure, cloud-based, electronic payment solution partner that provides a customizable set of tools and services that support payments through all channels and methods, including mobile and e-Wallet. Our fresh technology delivers relevant billing and payment processes to your customers in today’s real-time, biller direct, mobile world.


Fiserv is a leading global provider of information technology systems. Our multi-channel solutions reach customers via mobile, online banking, biller website, walk-in, IVR and CSR channels. Our integrated, cost-effective billing and payment solutions include electronic and paper bill production and distribution, expedited and recurring bill payment, e-lockbox and remittance processing.


With over two decades of both energy efficiency and demand response experience, Franklin Energy designs and implements grid optimization programs for utility, state and municipality clients nationwide and into Canada. The firm’s expertise pinpoints goal-focused solutions for its clients and their customers across residential, multifamily, small business and commercial/industrial markets.


HomeServe partners with cities and utilities to educate customers about their service line responsibilities and help residents avoid the out-of-pocket expense for service line repairs. Offered at no cost to our partner, the program provides affordable protection and ensures delivery of timely, high-quality repair services.


 

Kandela, a Porch company, improves utility customer satisfaction, program enrollment and brand equity by giving consumers a single point of contact to ease moving. Concierges help customers research and order services like TV, internet, home security, and change-of-address. We connect homeowners with qualified professionals to assist with ongoing needs like assembly, installations, repairs and maintenance.


KUBRA provides customer experience management solutions to some of the largest utility and government entities across North America. Our portfolio includes billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of the Hearst Corporation.


Level One is a market leader in customer experience solutions tailored to the evolving demands of the utility market. Its proven, cloud-based OneVIEW® platform empowers businesses with command and control over the entire customer engagement process, providing QA, content management, multi-channel bill presentment and payment, customer preference management, and analytics/reporting.


We are the customer experience platform for the world’s most admired brands supporting Voice, SMS, E-mail, PUSH, and Preference Management. We provide the API’s, platform connectivity and decision logic to enable disparate utility data systems to communicate with customers conversationally. We deploy customer communications for both AT&T and Verizon giving our clients exclusive direct gateway connectivity resulting in speed, reliability, and network transparency at scale. Our proprietary technology and utility centric session flows result in significantly higher rates of resolution, customer consent and preference capture.


 Mindgrub, a member of the Inc. 5000 for six years running and the Maryland Tech Council’s Tech Company of the Year, is a technical agency and creative consultancy, designing and engineering enterprise business solutions that define a company’s digital presence. We specialize in mobile and web development, marketing, design, user experience, augmented and virtual reality, managed services, team augmentation, robotics, systems integration, and business intelligence for clients such as Exelon, Wendy’s, DELL, Yamaha, Under Armour, Crayola, Adobe, Geico, University of Maryland, NASA, The Smithsonian, and Discovery Communications.


With more than 1000 clients, Paymentus is an established leader in secure paperless billing and payment solutions. Our Customer Engagement and Payment Platform allows direct-billing organizations to provide a unified customer experience including online, mobile, IVR, text, kiosk, and agent-assisted bill-pay channels, and a full range of customer communication options.


Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions are used by thousands of clients and partners worldwide to activate their organizations in the name of customer experience.


Utilitec empowers organizations to deliver the right message to the right customer at the right time. We provide critical visibility into billing data and omni-channel communications that inform, engage, and deliver on time, every time. Our delivery and payment solutions offer many ways to send and secure ways to pay.


ACI Speedpay is dedicated to helping companies collect better payments, providing reliable electronic payment solutions designed specifically for the way people want to pay bills. From web to mobile, eBill, IVR or CSR, ACI Speedpay makes it easy and more convenient for customers to pay you on time, at any time.


From strategy to implementation, West Monroe Partners helps Utilities connect with customers in more efficient, effective and expected ways.  Our proven methods, tools and best practices help our clients reduce errors, redundancies and cycle times in the meter-to-cash process that frustrate customers. Cross-channel insights address critical customer issues.  We develop new ways to communicate, improve customer satisfaction, engagement and front-line customer service empowerment.


%d bloggers like this: