Sponsors & Exhibitors

Interested in becoming an EMACS Sponsor or Exhibitor? Don’t miss out on the unique opportunity to connect with a very targeted audience with the best utility-to-vendor ratio of industry conferences.

Click here for the 2019 EMACS Prospectus.

EMACS – The Customer Experience Conference brings together 350+ utility professionals focused on customer service, marketing and related topics for educational sessions, interactive panel discussions and continuous networking.

Questions about how to best reach an audience of utility decision makers? Contact Jennifer Chalk to request a copy of the latest attendee titles and companies.

Jennifer Chalk
(404) 237-9099
jchalk@chartwellinc.com

Sponsors


Diamond

We are the customer experience platform for the world’s most admired brands supporting Voice, SMS, E-mail, PUSH, and Preference Management. We provide the API’s, platform connectivity and decision logic to enable disparate utility data systems to communicate with customers conversationally. We deploy customer communications for both AT&T and Verizon giving our clients exclusive direct gateway connectivity resulting in speed, reliability, and network transparency at scale. Our proprietary technology and utility centric session flows result in significantly higher rates of resolution, customer consent and preference capture.


Platinum

Broadridge Financial Solutions, Inc. (NYSE:BR) customer communications solutions transform how utility companies communicate with their customers by creating an optimal, integrated digital and print experience. By seamlessly connecting customers with relevant content and payment solutions across the existing and emerging channels they prefer, utility companies can accelerate the meter-to-cash cycle, drive greater efficiency, and increase customer engagement. For more information, visit broadridge.com/customer-communications.


Platinum

Through data-driven personalization, innovative customer engagement, and automated program delivery, EnergySavvy delivers the utility industry’s only purpose-built, cloud-based customer experience platform. By addressing the unique challenges of the utility customer journey––from new move-ins, to service alerts, to value-added energy efficiency––EnergySavvy’s suite of cloud solutions solves the utility data problem, works with any system or platform, and delivers unmatched speed-to-value in utility customer experience solution delivery. More than 30 utilities and state programs across the U.S. rely on EnergySavvy to enable their own transformation in the modern, digital customer era. Visit our website at www.energysavvy.com


Gold

Pitney Bowes is a global technology company powering billions of transactions – physical and digital – in the connected and borderless world of commerce. Clients around the world, including 90 percent of the Fortune 500, rely on products, solutions and services from Pitney Bowes in the areas of customer information management, location intelligence, customer engagement, shipping, mailing, and global ecommerce. Everything is addressable with the Knowledge Fabric from Pitney Bowes, a result of best-in-class software and data that surfaces relevant business insights by understanding the relationships between people, places and things to better reach and engage your clients at their moments of need. For additional information, visit Pitney Bowes at https://www.pitneybowes.com/us/customer-engagement-marketing.html


Bronze

Fiserv is a leading global provider of information technology systems. Our multi-channel solutions reach customers via mobile, online banking, biller website, walk-in, IVR and CSR channels. Our integrated, cost-effective billing and payment solutions include electronic and paper bill production and distribution, expedited and recurring bill payment, e-lockbox and remittance processing.


Bronze

Questline is the innovative digital communications agency dedicated solely to the energy utility industry. We are strategists, creators and problem-solvers for over 480 energy utilities across all 50 states. Our mission is to provide unparalleled customer experience through communications that engage, educate and inspire action.


Bronze

From strategy to implementation, West Monroe Partners helps Utilities connect with customers in more efficient, effective and expected ways.  Our proven methods, tools and best practices help our clients reduce errors, redundancies and cycle times in the meter-to-cash process that frustrate customers. Cross-channel insights address critical customer issues.  We develop new ways to communicate, improve customer satisfaction, engagement and front-line customer service empowerment.


Exhibitors


Accelerated Innovation’s technology solutions increase opportunities for utilities and communities to engage and communicate through energy awareness and analytics. Proven customer engagement tools increase customer satisfaction, drive cost- effective behavioral energy savings, and deliver economic returns through innovative billing. Our technology is specifically designed to support dynamic energy management programs.


AGENT511 solves complex customer engagement challenges with proactive text, email, voice, and social media communications. Solutions combine intelligent message routing and notifications to provide two-way text interactivity, triggered customized alerts, live multimedia chat, and geospatial routing. Customers are presented with timely, relevant notifications such as account updates, promotions, service interruption alerts, and billing details via mobile devices and social networks. Reduced inbound calls improve consumer satisfaction with reliable access and self-service channels allowing customer care centers to focus on complex requests.


Apogee Interactive is a leading provider of customer engagement software for US energy utilities. Partnering with utilities for more than 23 years, Apogee’s digital engagement platform delivers proactive, personalized communication to consumers nationwide. Apogee’s proven SaaS platform enables more meaningful customer engagement, sustainable energy results, reduced operating costs and improved program performance for utilities.


Bellomy is a full service market intelligence firm.  We work extensively with Energy companies to address a variety of their business challenges.  Clients choose to work with us because of our people, our solutions, and our technology.  We are a Women Owned Business (WOB) and an AMA Gold Report Top 50 firm.


Broadridge Financial Solutions, Inc. (NYSE:BR) customer communications solutions transform how utility companies communicate with their customers by creating an optimal, integrated digital and print experience. By seamlessly connecting customers with relevant content and payment solutions across the existing and emerging channels they prefer, utility companies can accelerate the meter-to-cash cycle, drive greater efficiency, and increase customer engagement.


Based in Atlanta, Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.


Clearwater Payments is a secure, cloud-based, electronic payment solution partner that provides a customizable set of tools and services that support payments through all channels and methods, including mobile and e-Wallet. Our fresh technology delivers relevant billing and payment processes to your customers in today’s real-time, biller direct, mobile world.


Through data-driven personalization, innovative customer engagement, and automated program delivery, EnergySavvy delivers the utility industry’s only purpose-built, cloud-based customer experience platform. By addressing the unique challenges of the utility customer journey––from new move-ins, to service alerts, to value-added energy efficiency––EnergySavvy’s suite of cloud solutions solves the utility data problem, works with any system or platform, and delivers unmatched speed-to-value in utility customer experience solution delivery. More than 30 utilities and state programs across the U.S. rely on EnergySavvy to enable their own transformation in the modern, digital customer era. Visit our website at www.energysavvy.com


Fiserv is a leading global provider of information technology systems. Our multi-channel solutions reach customers via mobile, online banking, biller website, walk-in, IVR and CSR channels. Our integrated, cost-effective billing and payment


With over two decades of both energy efficiency and demand response experience, Franklin Energy designs and implements grid optimization programs for utility, state and municipality clients nationwide and into Canada. The firm’s expertise pinpoints goal-focused solutions for its clients and their customers across residential, multifamily, small business and commercial/industrial markets.


HomeServe partners with cities and utilities to educate customers about their service line responsibilities and help residents avoid the out-of-pocket expense for service line repairs. Offered at no cost to our partner, the program provides affordable protection and ensures delivery of timely, high-quality repair services.


IVR Doctors, automated telephone system diagnostic and optimization specialists, bring years of marketing, human factors, and customer satisfaction research to the design and improvement of IVR menus and call flows. Their results-proven process enhances IVR performance for both a company’s callers and those who manage the system.


KUBRA provides customer experience management solutions to some of the largest utility, insurance and government entities across North America. Our portfolio of meter-to-cash and outage communication solutions includes billing and payment, mapping, mobile apps and proactive communications solutions for customers. With more than 1 billion customer experiences annually, KUBRA provides performance-driven value to more than 550 clients every day. KUBRA is an operating subsidiary of the Hearst Corporation. Visit www.kubra.com for more information.


We are the customer experience platform for the world’s most admired brands supporting Voice, SMS, E-mail, PUSH, and Preference Management. We provide the API’s, platform connectivity and decision logic to enable disparate utility data systems to communicate with customers conversationally. We deploy customer communications for both AT&T and Verizon giving our clients exclusive direct gateway connectivity resulting in speed, reliability, and network transparency at scale. Our proprietary technology and utility centric session flows result in significantly higher rates of resolution, customer consent and preference capture.


Mindgrub, a member of the Inc. 5000 for six years running and the Maryland Tech Council’s Tech Company of the Year, is a technical agency and creative consultancy, designing and engineering enterprise business solutions that define a company’s digital presence. We specialize in mobile and web development, marketing, design, user experience, augmented and virtual reality, managed services, team augmentation, robotics, systems integration, and business intelligence for clients such as Exelon, Wendy’s, DELL, Yamaha, Under Armour, Crayola, Adobe, Geico, University of Maryland, NASA, The Smithsonian, and Discovery Communications.


Pitney Bowes is a global technology company powering billions of transactions – physical and digital – in the connected and borderless world of commerce. Clients around the world, including 90 percent of the Fortune 500, rely on products, solutions and services from Pitney Bowes in the areas of customer information management, location intelligence, customer engagement, shipping, mailing, and global ecommerce. Everything is addressable with the Knowledge Fabric from Pitney Bowes, a result of best-in-class software and data that surfaces relevant business insights by understanding the relationships between people, places and things to better reach and engage your clients at their moments of need. For additional information, visit Pitney Bowes at https://www.pitneybowes.com/us/customer-engagement-marketing.html


At Pivotal Home Solutions, we understand utilities, because we have been utility-owned for more than 27 years.   As gas and electric utilities strive to grow services and revenue behind the meter, Pivotal Home Solutions provides the warranty programs and call handling services to help achieve those goals.


Western Union® Payments partners with the country’s largest billers to provide customized presentment and payment strategies that deliver real value. We offer comprehensive electronic and walk-in payment solutions, innovative mobile tools, and proven digital communication programs, all of which are based on free consultation and analysis services that provide our clients with genuine insight.


From strategy to implementation, West Monroe Partners helps Utilities connect with customers in more efficient, effective and expected ways.  Our proven methods, tools and best practices help our clients reduce errors, redundancies and cycle times in the meter-to-cash process that frustrate customers. Cross-channel insights address critical customer issues.  We develop new ways to communicate, improve customer satisfaction, engagement and front-line customer service empowerment.


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