Sponsors & Exhibitors

Interested in becoming an EMACS Sponsor or Exhibitor? Don’t miss out on the unique opportunity to connect with a very targeted audience with the best utility-to-vendor ratio of industry conferences.

Click here for the 2020 EMACS Prospectus.

EMACS – The Customer Experience Conference brings together 350+ utility professionals focused on customer service, marketing and related topics for educational sessions, interactive panel discussions and continuous networking.

Questions about how to best reach an audience of utility decision makers? Contact Jennifer Chalk to request a copy of the latest attendee titles and companies.

Jennifer Chalk
(404) 237-9099
jchalk@chartwellinc.com

Sponsors


Platinum

Bidgely is an AI-powered SaaS company, equipping utilities with deeply accurate and actionable customer insights. AI-powered recommendations for next best actions facilitate the customer journey of adopting energy-related products and services, for both customers and utilities. Bidgely’s UtilityAI™ platform is used by utilities and energy retailers to acquire customers, personalize engagement, and maximize customer lifetime value. With roots in Silicon Valley, Bidgely has over 14 energy patents, retains 30+ data scientists, and brings passion for AI to utilities serving residential customers around the world. Learn how AI is transforming call centers to customer value centers at www.bidgely.com/CARE.


Gold

EFI empowers the relationship between utilities and their customers. With over 75 utility branded online marketplaces and the new rebate-as-a-service smartphone based tools, EFI engages, educates and moves customers to action meeting goals for energy savings. Serving more than 50 million consumers with disruptive technology and a proven engagement platform, EFI provides a personalized experience that results in high customer satisfaction and the adoption of needed energy savings technology.  EFI’s high performing marketplaces have produced over $60 million in sales of energy efficient products nationally. EFI supports all online resources with an in-house call center staffed with experts in energy efficiency. EFI also designs and manages a variety of innovative incentive rebate programs from online to instant rebates available within retail locations.  Approaching $2B in rebates processed, EFI continues to lead the way in rebate processing.


Gold

EFI empowers the relationship between utilities and their customers. With over 75 utility branded online marketplaces and the new rebate-as-a-service smartphone based tools, EFI engages, educates and moves customers to action meeting goals for energy savings. Serving more than 50 million consumers with disruptive technology and a proven engagement platform, EFI provides a personalized experience that results in high customer satisfaction and the adoption of needed energy savings technology.  EFI’s high performing marketplaces have produced over $60 million in sales of energy efficient products nationally. EFI supports all online resources with an in-house call center staffed with experts in energy efficiency. EFI also designs and manages a variety of innovative incentive rebate programs from online to instant rebates available within retail locations.  Approaching $2B in rebates processed, EFI continues to lead the way in rebate processing.


Gold

Fiserv is a leading global provider of information technology systems. Our multi-channel solutions reach customers via mobile, online banking, biller website, walk-in, IVR and CSR channels. Our integrated, cost-effective billing and payment solutions include electronic and paper bill production and distribution, expedited and recurring bill payment, e-lockbox and remittance processing.


    Silver

Updater is the nation’s leading moving app, and our parent company. … Powered by efficiency and the innovation to solve painful and costly problems, Updater’s moving concierge streamlines the moving process by helping movers tackle all of their tasks in one centralized location.


Bronze

From strategy to implementation, West Monroe Partners helps Utilities connect with customers in more efficient, effective and expected ways.  Our proven methods, tools and best practices help our clients reduce errors, redundancies and cycle times in the meter-to-cash process that frustrate customers. Cross-channel insights address critical customer issues.  We develop new ways to communicate, improve customer satisfaction, engagement and front-line customer service empowerment.


Exhibitors


Apogee Interactive is a leading provider of customer engagement software for US energy utilities. Partnering with utilities for more than 23 years, Apogee’s digital engagement platform delivers proactive, personalized communication to consumers nationwide. Apogee’s proven SaaS platform enables more meaningful customer engagement, sustainable energy results, reduced operating costs and improved program performance for utilities.


Bidgely is an AI-powered SaaS company, equipping utilities with deeply accurate and actionable customer insights. AI-powered recommendations for next best actions facilitate the customer journey of adopting energy-related products and services, for both customers and utilities. Bidgely’s UtilityAI™ platform is used by utilities and energy retailers to acquire customers, personalize engagement, and maximize customer lifetime value. With roots in Silicon Valley, Bidgely has over 14 energy patents, retains 30+ data scientists, and brings passion for AI to utilities serving residential customers around the world. Learn how AI is transforming call centers to customer value centers at www.bidgely.com/CARE.


Based in Atlanta, Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.


ACI Speedpay is dedicated to helping companies collect better payments, providing reliable electronic payment solutions designed specifically for the way people want to pay bills. From web to mobile, eBill, IVR or CSR, ACI Speedpay makes it easy and more convenient for customers to pay you on time, at any time.


From strategy to implementation, West Monroe Partners helps Utilities connect with customers in more efficient, effective and expected ways.  Our proven methods, tools and best practices help our clients reduce errors, redundancies and cycle times in the meter-to-cash process that frustrate customers. Cross-channel insights address critical customer issues.  We develop new ways to communicate, improve customer satisfaction, engagement and front-line customer service empowerment.


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